TERMS &
CONDITIONS

Introduction

ARTDIVANO SPC is a company established in the Kingdom of Bahrain and ships artworks and art accessories internationally. www.artdivano.com is our official site for providing information regarding our company and various products and services that we sell locally and internationally.

Acceptance of the terms and conditions

By placing a tick on the box on this page below you accept, understand and agree to our terms and conditions under which you may access and use this site. Orders cannot be placed without ticking as an agreement & acceptance to the terms and conditions. This site also contains information in the form of text, data, images, videos and as well third-party content that is licensed to us.
ARTDIVANO reserves the right to amend these terms and conditions from time to time and post the latest revised version on the site.

Restrictions & permissions on the use of the site

Use and access of the site is purely for personal purposes. A visitor to the site may not post, publish, reproduce, transmit, distribute or otherwise view, use or exploit the site or any content in a manner that is inconsistent with this agreement, violates any law local or international, or could damage, disable, burden or impair the site or interfere with any other party’s use and enjoyment of the site.
Site includes subject matter that is owned by us or other third parties of which is protected by copyright, trademark, and other intellectual property laws. Unauthorized use of any content violates such intellectual property laws or other laws relating to privacy and publicity. The violation of such laws may give rise to penalties.
The operation on this site should not be interrupted and or attempt to be interrupted. No person or entity should be misrepresented or in matter, origin, information and form. This site should be used at all times for lawful purposes and users should comply with all applicable laws and regulations in the use of the site. If the site is used for illegal purposes and evidence of such is possible then it will be presented to the courts for law enforcement.
Any information on the site should not be transmitted, distributed, introduced or made available in manner through site. Computer viruses of all kinds and nature are not tolerated and the company has no obligation to detect any type of virus. Therefore any attempt to download images or information from our website is done at the person’s own risk.

Posting of material and images including its rights

Any images and material posted on our website has been done in courtesy of the artist or photographer or sculpture in question. These images are posted on our website and not available for download, copying, distorting for the public.
Once an edition is in your possession you may not publish or submit for publication or reproduction of any image of an edition to any third party including for internet and social media purposes.
All images and content are copyright and intellectually protected and misuse of the images will be subject to penalties under the laws applicable in the courts. Images should not be modified, transmitted, participate in the sale or transfer of, or create derivative works based on any content in whole or in part.
If you feel this site has infringed your copyright then we would like you to provide claims of copyright infringement not limited to; a description of the information that you claim to be infringing and a description of where the material that you claim is infringing is located on the site, description of the work, your full contact address including email, telephone and address, Information and statement including details of the copyright ownership.
Communciations, feedback and submission
We are solely not responsible for the submission of information in emails or electronic mail which you have transferred to us as solely these are at the risk of the sender. We encourage users to include payment instructions, queries and requests in the designated areas indicated on the website for these specific purposes. We are not responsible if these information are provided to us in any other form not specified in the indicated areas of the website.
We encourage our users to provide us submissions for feedback which is received on a confidential basis. If you decide to submit artworks in the designated areas for upload or email then this information is treated in strict confidence and used for the intentions stated at the website.
Links to other websites
Any links to the websites are done based on a mutual agreement and is intended to be used for the purpose it was intended for. We prohibit links to the site from any other websites unless agreed or approved in writing. Also our logo is not to be downloaded and used or displayed on any site without prior written permission.

Content

Any content on the site is shown as accurately as possible and we cannot guarantee that the colour shown on our site will match to every screen or display device available to end users. The website image colour and information is provided to guide the user to have an idea of the product and not be an exact match.
Prices and availability of products and services are subject to change without notice. Errors on our site if detected will be immediately corrected. We have a right to detect, correct and amend any inaccuracies or omissions including after an order has been submitted whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged and the order cancelled then we will issue a credit to your credit card amount in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account and if you are not fully satisfied with your purchase, you may return it in accordance with our returns policy.

Offers and promotion

Any offer or promotion available on site during the stated period of the said offer or promotion will be based on the dates stated on the site.
Promotion or offers are based on the item’s availability based on a first come and first served basis. Should the item be out of stock then we will immediately state that to the customer on the site.
Any promotion or offer will be subject to its terms and conditions which shall be announced on the website, at the time.

Orders, Shipping, payment and delivery conditions

As soon as an order is placed, ARTDIVANO has a right to check the information provided to us for validity and verifying your method of payment or shipping address.
We reserve the right to reject any order you place with us, and or limit quantities on any order, without giving any reason. If we decide to reject an order then we will notify you by using the email and address given to us in the order. The site reserves the right at any time after receipt of your order to accept or decline your order for any reason. ARTDIVANO reserves the right to communicate by email regarding any changes in the orders due to unavailability or changes to any orders. If the user does not agree then the return policy applies.
Once orders are accepted and notified by email, we do not accept cancellations of any online orders.
All orders are shipped with leading courier companies like Aramex, TNT amongst others. Most of our shipments are tracked however some of them may not have a tracking service. We do not ship to any postal box addresses.
For more information on the international shipping, please contact us on hello@artdivano.com.
Shipments are securely packed inorder to ensure that the artworks and art accessories are safely provided. Shipments are placed and processed based on each order. Orders are processed immediately and up to a maximum of 10 working days of placing the order. Shipment delivery is based on the courier companies standard International delivery.
Shipping rates are available in the drop down menu in the shipping cart for the country of destination.
We accept visa, mastercard and paypal through our payment gateway. If you would like to order and the mode of payment is not included in the online gallery then you can contact us for further details on how to pay through hello@artdivano.com. No mailing of money orders are accepted and if this is done then it is at the customers own risk. ARTDIVANO is not responsible for any money orders mailed to their address.
We suggest you choose the currency option available on the website either USD or BHD. You can also set the currency on the top of the screen to the currency to your currency of choice. ARTDIVANO is not responsible for fluctuating currency rates nor values or monitors changes in the currency rates. The items listed online are fixed based on the currencies set on the website.
Shipments and deliveries will be based in permitted countries within the jurisdictions acceptable by the law of the Kingdom of Bahrain and we cannot and will not ship to countries that are not permitted by law and or listed as sanction countries.
ARTDIVANO is unable to offer price adjustments and prices are subject to change.

Returns and refunds

If your order is damaged or defective or supplied to the wrong address then you can return it provided you do so in maximum 10 days of the receipt of the order. Shipping charges are not included in any returns nor will any shipping charges be refunded.
Returns are only accepted incase artworks or art accessories are received in damaged or defective conditions or supplied to the wrong address then to speed up the return process we request that a photograph be taken of the damaged item, its packaging it arrived in whether or not damaged. Attach the photograph to the email by specifying the order number, shipping ID, item number, a brief description of the reason for the return and whether you like a refund or replacement based on your photos.
You may return your artwork or art accessories for a refund if damaged which is in the form of an exchanged credit voucher for the product cost excluding shipment costs by following these simple steps:
1. Complete the Return Instructions form provided with your shipment.
2. Ship your item back to us in its original packaging and enclosed your completed return request. Please include the original shipment invoice and packing list. We strongly encourage you to return the item via a trackable method to the following address: ARTDIVANO SPC, UNIT 151, Road 327, Block 308, Al Andalus Garden, Manama, Kingdom of Bahrain.
3. We will typically issue you a refund exchange voucher within 48-72 hours of receiving the package.
Please note that ARTDIVANO will not entertain returns if there is a change of mind or if size, color and format is not accepted by the customer. Any sale to a customer is final and the customer should ensure that the size, form, color and format as described online is noted.
Once a customer receives the exchange voucher then then the replaced item should be chosen by communicating by email and or mail to ARTDIVANO and subject to availability. Refund exchange vouchers will have an expiry date of 3 months from the date of issue.
All refunds will be net of shipping charges of the replaced item and processed within one month of the communication for replacement.
All refunds are subject to an internal approval, review and acceptance process by ARTDIVANO management.
Discounted and promotional items are not within the scope of the returns policy and cannot be returned once sale is final.

CUSTOMS & IMPORT TAXES INCLUDING IMPORT VAT

Orders are shipped for delivery outside the Kingdom of Bahrain and ARTDIVANO is not responsible for any customs tax, import taxes or import VAT applicable to any packages or orders once they reach a specified destination. Any additional charges for customs clearance must be borne by the customer; we have no control over these charges and cannot predict these charges in particular countries.
Customs policies vary from country to country and we advise you to contact your local customs office prior to ordering our products to consider your country’s own specific rules and regulations for receiving such items. Kindly note that any cross border deliveries maybe subject packages to opening and inspection of custom authorities.

Warranty and indemnity

By accepting the conditions and reading these terms and conditions, you agree that ARTDIVANO does not guarantee the accuracy, completeness, timeliness, reliability, suitability, or usefulness of any portion of the site. We do not warrant that this site will be uninterrupted or error free. We do not claim that our website is free of any computer viruses or other harmful elements.
Accessing our site is at the users own risk and we disclaim any and all representations, endorsements, guarantees, and warranties, express or implied regarding this site including without limitation, the implied warranties or merchantability and fitness for a particular purpose, title and non-infringement of third party rights.
Limitation of Liability
Under no circumstances will ARTDIVANO be liable for any loss or damage caused by your reliance on information obtained through this site. It is the responsibility of the user to evaluate the accuracy, completeness, or usefulness of this site and no event shall ARTDIVANO be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or relating to the site or this agreement, whether based on warranty, contract, tort or any other legal theory.

Privacy

Your privacy is important to us and we know that you care about how information about your order is used and shared. We do not disclose any customer information to third parties.
We collect and store personal information that give us data regarding a complete application, request a catalog, place an order, enroll in a promotion, send us an email, and send us an image. This information may include your name, mailing address, email address, telephone number, fax number, credit card number, and expiration date, and other optional demographic information. If you respond to a sweepstakes or contest we will ask you to verify that you are old enough to participate.
We shall only use your information based on the Privacy policy below. We will only retain information about our customers based on the requirements of the law of the Kingdom of Bahrain.
By visiting our website you remain anonymous to us. However if you subscribe to our newsletter then you email and name remains with us for the purpose of newsletters subscriptions or marketing posts relating to ARTDIVANO.
We do not share any information supplied to us to other organizations and establishments unless required for verification such as credit card information for verification purposes with the banks.
Should you place an order than your order details will be retained by us in strict confidence and not stored, sold, shared, rented or leased to any third parties. We will be using that information to process your order and provide you our services. We will only provide you information of our products and services as an information update relating to our organization. If you do not wish to receive updated information then kindly communicate that to us by email.
Cookies are pieces of data that a website transfers to a user’s hard drive for record keeping purposes. ARTDIVANO’s website may use cookies to provide enhanced functionality on the site and aggregate traffic data. These cookies may be delivered in a first party or third party context. ARTDIVANO may also use cookies in association with emails. While these cookies may be associated with personal information such as an email address, we do not associate personal information with clickstream data. Our site also may capture limited information about visits to our site, we may use this information to analyze general traffic patterns and to perform routine system maintenance.
You may have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. To learn more about your ability to manage cookies and web beacons, please consult the privacy of features in your browser.
We are using a payment process gateway to process the payments and our service providers do not share information with other vendors nor misuse the information.
Social media interactive engagements by liking posts and providing messages on posts reveals the social media account holder. Therefore we should be held responsible if others repost or comment or use of your account through social media to send you messages or likes or comments. This is beyond the responsibility of ARTDIVANO.

Applicable laws

These terms and conditions shall be interpreted and governed by the laws in force in the Kingdom of Bahrain. By placing an order, should there be any dispute or claim arising out of or in connection with ARTDIVANO shall be governed and construed in accordance with the laws of the Kingdom of Bahrain.